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BY BOOKING ONLINE YOU AGREE TO THE FOLLOWING CLINIC POLICIES:
Cancellation Policy We require 12 hours notice for any appointment changes or cancellations. Appointments canceled with less than 12 hours notice, as well as missed appointments, will be charged the full service amount to the credit card on file. A valid credit card is required to reserve all appointments. Your card will only be charged in accordance with this policy in the event of a late cancellation or no-show.
Sick Policy If you are experiencing any cold-like symptoms 24 hours before your appointment, please call to reschedule. Symptoms include but are not limited to coughing, runny nose, sneezing, congestion, sore throat, fever, or use of cough drops or cold/flu medication. Clients arriving with active symptoms may have their session ended early or rescheduled at our discretion. Full service fees may still apply. If you have a chronic condition (e.g. allergies or sinus issues) that mimics these symptoms, please let us know in advance so we can note your profile.
Late Arrival Policy Please note that arriving late may result in a shortened session, and we cannot guarantee the full appointment time if you arrive after your scheduled time. The full service fee will still apply. If we do not hear from you within 15 minutes after your appointment time, your session will be automatically cancelled and you will be subject to our cancellation policy.
Prenatal Massage If you are pregnant, please book a Prenatal Massage as not all therapists are trained in this modality. If you are in your first trimester OR are considered to be a high risk pregnancy, please call us to book. We need a doctor’s note for all high risk pregnancies.
For children under the age of 18, please book an Adolescent Massage as not all therapists work on children
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Need Help? 8582746989 info@inner-balance.com